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Score being shown at a baseball game More Than a Score: Taking a Deeper Dive into Your Metrics

One key benefit of metrics is that they can be measured using a standard process; we can explain the numbers, and leadership can understand what that means. The downside is that it is only a measurement, so issues can easily hide until they become problems, and great work can also go unrepresented. Sporting events are a great example: The end score tells you who won, but not the details of the game. We need to look deeper.

Nels Hoenig's picture Nels Hoenig
A piece of plain paper laid over a pile of other paper with typed words Overcoming Challenges to Good Test Documentation

Getting good test documentation is a consistent challenge. Agile proposes that you should go very light on documentation, and while test documentation does not need to be heavy, it does need to be clear and cover all that the product is intended to do so you can ensure testing is consistent and results are recorded. Here's how to overcome some major barriers to getting good test documentation.

Steven Penella's picture Steven Penella
Man in a suit reading the Business section of a newspaper Getting Started with Business Intelligence Testing

There’s a bit of hype in terms such as business intelligence, data analytics, and data mining. In testing terms, though, it means working with scripts and databases, often without traditional GUI interaction. But core testing skills—analysis, synthesis, modeling, observation, and risk assessment—will still help you go far in business intelligence testing.

Albert Gareev's picture Albert Gareev
Desktop with CRM software dashboards Lessons Learned in Testing CRM Software

CRM systems manage a company’s business relationships, including customers’ data, information, and interactions, so there’s a lot that can—and should—be tested. Viktar Sachuk talks about his experience in testing CRMs to provide some tips for dealing with the trickiest parts of CRM testing, specifically focusing on some preparatory measures, functional testing, integration testing, and test automation.

Viktar Sachuk's picture Viktar Sachuk

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