So much of accessibility testing seems subjective. (What exactly does “visible” mean?) This article uses real websites to demonstrate examples of good—and poor—accessibility. It’s up to the tester to advocate for users, so it’s essential to know what elements need to be checked and how to confirm that they are promoting accessibility.

When conducting load testing, if all you do is run the same tests and then examine data such as average response time, you could be missing some red flags. Load test models usually aren't analogous to the real world, so you may have disappointed users you don't even know about. It's our responsibility to understand what our tools do as well as what the results mean.

Jurgen Appelo’s useful and fun-to-read book Managing for Happiness: Games, Tools, and Practices to Motivate Any Team gives you concrete tools to identify ways to help your team be happier and to create environments where people can thrive and be more productive. Despite the word managing being in the title, the book is a beneficial read for anyone.

Change is a difficult but important part of business. It can be most difficult on the employees, but if you involve them in the planning process and make an effort to understand their points of view, you can mitigate resistance and facilitate the experience for everyone. This article deals specifically with ERP implementation, but its advice is useful for any change management situation.