Test Outsourcing Approach and Implementation

Keith Klain, UBS Investment Bank

If your organization is considering outsourcing some parts of its testing activities, you'll learn valuable lessons from UBS Investment Bank's approach to and implementation of test outsourcing. By utilizing a component-based operational model for test execution, automation, and environment management, UBS was able to outsource many low-level test functions and focus their smaller in-house test groups on strategy and process issues. Keith Klain discusses the vendor selection process (RFI, RFP, and reviews of outsourcing vendors), service agreements, knowledge management issues, training on in-house technologies, specific testing delivery and management processes, and lessons learned.

  • Strategies for qualifying your organization for outsourcing testing activities
  • A risk-based approach to test execution outsourcing
  • An organizational road map to outsource testing

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