Calculating the Return on Investment of Testing

James Bampos, VeriTest Inc/Lionbridge Technologies and Eric Patel

While revenues, cash flow, and earnings are vital statistics of a company's well-being, they're the by-product of what the company actually offers up as a product or service. Therefore, if the offering doesn't produce ROI for the customer, it doesn't represent a viable business opportunity. In this session, take a look at testing from the perspective that it's a service provided to your company. Since testing impacts not only your company, but also your company's customers, then you, as a tester, must provide and prove ROI to succeed in a business environment. Having the ability to discuss, define, manage, and demonstrate the ROI of testing is an invaluable skill. This session gives you the information and tools you need to define and demonstrate models of testing ROI, then translate them into upper management's terms.

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