Every problem-solving activity in an organization requires some learning. Both the stakeholders and the facilitators of the organization need to learn as they go through change. This paper describes our fist experiences with facilitating process improvement and problem solving by focusing on congruence, building trust relationships, systems thinking and lots of "letting go."
Every problem-solving activity in an organization requires some learning. Both the stakeholders and the facilitators of the organization need to learn as they go through change. This paper describes our fist experiences with facilitating process improvement and problem solving by focusing on congruence, building trust relationships, systems thinking and lots of "letting go."
After graduating in the field of Computer Science at the school for Technical Engineering in Enschede (The Netherlands), Erwin van der Bij worked a number of years as Software Engineer on the different sides of (operating) system software. Then he became Software Quality Assurance Manager. For serveral years, he coodinated the Software Process Improvement (SPI) programs in his organization. Currently, he is a chairman of an Engineering Process Group (EPG) and an Improvement Management Team (IMT) in a large organization. Erwin van der Bij is a member of the (IEEE) Computer Society.
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