A growing number of corporations and mobile application developers are using voice biometrics, a technology that authenticates users via their unique voiceprints, which allows them to access important services.
Organizations are finding that voice-based authentication of callers provides a user-friendly method to secure customer care interactions. Voice biometrics also serves to reduce operational expenses thanks to the downstream effects of the program on contact center operations.
In order to ensure that users receive the greatest benefits from this technology, organizations need applications for voiceprint enrollment, as well as ongoing fraud detection, to be fast and friction free.
Pre-production testing enables organizations to find and correct faults in call flows and workflows early, before they become larger issues.
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