When giving instructions to a group or team, you may be able to gauge just how well you gave the directions by observing just how many people followed them. What might at first look like disobedience or poor listening skills could actually be the way you spoke, or your habit of speaking.
Evaluation of graphical defect trend data can dramatically increase your ability to predict current project quality, schedule milestone compliance, and provide historical data for proper test and development scheduling of later revisions. Jim Olsen will explore some of the complexities in analyzing graphic defect trending in this presentation (winner of the Best Presentation award for ASM'99). Learn ways to determine how much time establishes a trend, when the appropriate time to start taking data occurs, what type of data to track, and how to estimate the amplitude of defect oscillations at the end of the product cycle.
What metrics are you going to give me? This is the type of question managers ask their QA analysts at the start of each project. In this presentation, learn how to interpret data to create a metric that can answer a specific question asked by management. Explore how quality assurance and testing-from goal setting to implementing tactics-can assist in creating reliable metrics. Kenneth Paczas looks at many of the questions that have been asked by management--and the metrics that were used to answer them.