communication skills
Articles
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When Testers Should Stand Up and Say No Testers often find themselves in predicaments where they may be asked to compromise on quality standards—whether it's pressure to sign off on a product before it's ready, getting involved in numbers games that value metrics above all else, or facing harassment to take on work that isn't theirs. Knowing when, how, and why to say no can improve your situation and gain respect for testers everywhere. |
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QA Management: All Bark and No Bite? Mike Talks shares with us the unlikely story of how his pet German Shepherd inadvertently became his team's QA manager. Talks explains how his German Shepherd was able to gather people together and have them talk to each other, similiar to what a QA manager does—keeping people on task, handing out assignments, and following up with team members. |
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Communicating Effectively in Agile Development Projects In today’s fast-paced workplace, software developers and project managers are confronted with a painful paradox. They are faced with continual pressure to accelerate the development process, but this “need for speed” can result in communication failures—and the accompanying project and quality problems. |
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A Primer on Negotiation Skills Negotiation skills are essential for team leads, tech leads, and project managers. As they gain seniority, these folks frequently find themselves thrust into both formal negotiations with vendors and suppliers as well as informal negotiations with management and their own staff, often without benefit of much preparation or training in the art and science of negotiation. |
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How Pervasive Leadership Can Help You Manage Successful Projects Jean Richardson shares a story about how the idea of pervasive leadership can help you manage a successful project. In order to practice pervasive leadership, one must change one's mental model of "I" and "thou," act locally and think holistically, and enact empathetic stewardship. |
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The Three Pillars of Positive Psychology Positive psychology encourages positive and effective behaviors that help to bring out desired traits, and it applies well to many business and technical situations. Leslie Sachs explains the third pillar of positive psychology, which is related to organizational psychology and is of great interest to anyone who wants to be part of an effective institution. |
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Dare to Say Stop! Naomi Karten shares some stories about handling coworkers and managers with negative, problematic behaviors. Sometimes the best way to deal with complainers or bullies is to just say "stop." Of course, that's easier said then done. |
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For Project Managers, Agile Is About Asking a Different Question Daryl Kulak explains that if we don't ask the right question at the beginning of the project, then no matter how well we answer, it won't be helpful. Perhaps the biggest difference between agile and waterfall is the question being asked. The scope of the project and any judgments of progress are related to this very fundamental question. |
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