customer satisfaction

Articles

What Time Was the Knock at the Door?

So often we assume the worst and expect delivery and arrival times to be late. We're so convinced that we'll be disappointed that we fail to give proper credit when a promise is kept and a delivery goes as planned. Give a little bit of credit and allow yourself to be pleasantly surprised!
Naomi Karten's picture Naomi Karten
November 21, 2011
Agile Customer Validation Vision

When applying validation, should you limit yourself to the end-of-sprint review or demo—the practice most people associate with agile validation—or should you utilize other validation types where customers provide feedback? Where do the customers who attend validation sessions come from? In this article, you will learn about the importance of the ACVV and how to establish a vision to benefit the product and each project therein.
Mario Moreira's picture Mario Moreira
July 1, 2011
Black Holes: Keep Your Customers Updated

Giving your customers regular updates, even if only to say that there aren't any updates, is often better than leaving them in the dark. Leaving questions unanswered is sure to exacerbate any minor problems that currently exist. Give your customers more respect than that.
Naomi Karten's picture Naomi Karten
June 7, 2011

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