Test automation can reach a point at which it is no longer supporting organizational goals. Martin Ivison examines four key causes for this unhealthy state and finds out that carefully chosen metrics and a holistic, adaptive, and risk-driven approach go a long way to prevent and remedy this problem.

Winning the hearts and minds of users should be a priority of business transformation from day one. This way the people who really know the day-to-day running of the business have the opportunity to ensure that the new system will meet their and the organization’s requirements when it’s delivered.

It is time to test the customer experience. If you test customer experience, you are likely to find out how customers behave at every step of their journey and what steps they never get to. Therefore, you will optimize stages that need improvement in the right order.

Test data is one of the major bottlenecks in testing processes. By simplifying test data, we can solve this bottleneck by tackling four major challenges.