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Neil Wheelhouse

Neil Wheelhouse
Profile picture for user wheelhouse1981

Member for

5 years 7 months

Neil's testing career started in 2006 and includes experience in the following sectors: education, supply chain (RFID), e-commerce, gambling industry, cash management, digital banking, health and wellbeing, and telecommunications. He started as a junior tester and from there took the path toward leadership as lead tester, senior tester, team lead, culminating in his current role as test manager.

Job Function
Testing
Job Title
CXQA Lead
Industry
Telecommunications
Interests
Agile
Project Management
Testing/QA
Country
United Kingdom
Profile picture for user wheelhouse1981
Neil Wheelhouse

Neil's testing career started in 2006 and includes experience in the following sectors: education, supply chain (RFID), e-commerce, gambling industry, cash management, digital banking, health and wellbeing, and telecommunications. He started as a junior tester and from there took the path toward leadership as lead tester, senior tester, team lead, culminating in his current role as test manager.

All Articles by Neil Wheelhouse

All Stories by Neil Wheelhouse

arrow blocks scattered on the floor with blue pathway Creating CXQA: Building a Discipline When No Path Exists

When vertical development squads leave critical cross-product integration gaps, traditional quality frameworks fail real-world users. This article details the creation of Customer Experience Quality Assurance (CXQA)—a horizontal, persona-based testing discipline designed to bridge the space between QA, UX, and system integration to protect the end-to-end customer journey.
Defect Psychology and Application Defect Psychology and Application

Effective defect reporting is crucial for software quality. It involves clearly documenting issues with objective language, focusing on expected vs. actual behavior and detailed reproduction steps. Reporting defects early significantly reduces costs, and each defect should have its own ticket for clear tracking.