Using an amusing medieval tale with a modern twist, Andrew Fuqua and Charles Suscheck tackle the dilemma of dealing with problematic overachievers in your agile team.
One upon a time, in a corporate castle far, far away, a young serf named Tommy inherited the responsibility of working on the ancient microcode. As fate would have it, Tommy also inherited the related production problems, in particular a nasty memory corruption issue. Poor Tommy didn’t know how to use the remote command-line debugger and, being the new owner of the code, he didn’t know how to approach the troubleshooting. Tommy besought the senior developer, Sir Harry, for help. Sir Harry was known for his ability to slay the biggest bugs in the kingdom.
However, Sir Harry secretly felt insecure about his own ability and uncomfortable with Tommy’s looking over his shoulder, so he was not patient with his new apprentice. To protect his reputation as hero of the kingdom, Harry banished Tommy to a cube-shaped hut as he toiled into the night. Harry had taken over.
By daybreak, Harry had triumphed over the evil bug. He bragged about his heroic effort throughout the kingdom. The manager minstrels emailed him songs of heartfelt thanks, and sent copies to everyone including the King and his court. Harry was given a medal, which he proudly displayed next to his others.
Do you know anybody like Sir Harry, the knight who single-handedly solves problems, pushing serfs aside, bragging about the number of hours he spends at the office, and garnering much cheering from management? He is the classic overachiever—a hero who exemplifies the highest levels of productivity while teammates fall by the wayside. His commitment may seem admirable, but numerous studies [1, 2] point to a negative correlation between this type of behavior and whole-team effectiveness. As a leader, if you don’t change an overachiever’s behavior, you run a high risk of being held hostage by his abilities and paying a cost in team productivity.
What Is an Overachiever?
An achiever is an eager, involved team member who buys into the project and is willing to go the extra mile by lending a hand or working extra hours. The agile achiever focuses on teamwork and collaboration.