Perceptions & Realities Letter

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May 8, 2001

Summary

Perceptions & Realities is a quarterly newsletter that provides practical and concise advice on how to manage customer expectations, deliver savvy service, communicate effectively and build win-win relationships. This issue talks about client relations, a tip for strategic planning, listening to customers/coworkers, evaluating SLAs, and more.

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Topics:

project management teams people management project planning requirements

About The Author

Naomi Karten

Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology and IT backgrounds to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and keynotes to more than 100,000 people internationally. Naomi's newest books are Presentation Skills for Technical Professionals and Changing How You Manage and Communicate Change. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air. She is a regular columnist for TechWell.com. When not working, Naomi's passion is skiing deep powder. Contact her at [email protected] or via her Web site, www.nkarten.com.