As a quality analyst, when you raise a bug, developers sometimes react as if you were personally attacking their job. The situation can be even more difficult if you are starting a new QA team, where you will work with people who have never had the quality assurance component. Here is some advice for ways you can be effective when you’re starting on a team that has never worked with quality analysts before.

“AIOps” stands for “artificial intelligence in IT operations,” or using machine learning and data science to solve IT problems. AI can help with many IT functions, including detecting and remediating outages, monitoring availability and performance, and IT service management. Like with DevOps, a tester plays an important part with AIOps—they just have to determine what that is.

DevOps does speed up your processes and make them more efficient, but companies must focus on quality as well as speed. QA should not live outside the DevOps environment; it should be a fundamental part. If your DevOps ambitions have started with only the development and operations teams, it’s not too late to loop in testing. You must integrate QA into the lifecycle in order to truly achieve DevOps benefits.

When you’re designing a dashboard to track and display metrics, it is important to consider the needs and expectations of the users of the dashboard and the information that is available. There are several aspects to consider when creating a new dashboard in order to make it a useful tool. For a mnemonic device to help you easily remember the qualities that make a good dashboard, just remember the acronym “VITAL.”