user experience

Articles

Business Engagement How the Right Business Engagement Can Lead to Transformation “Happy Ever After”

Winning the hearts and minds of users should be a priority of business transformation from day one. This way the people who really know the day-to-day running of the business have the opportunity to ensure that the new system will meet their and the organization’s requirements when it’s delivered.

Antonio Nigrelli's picture Antonio Nigrelli
Customer Experience How to Optimize Customer Experience Using Testing

It is time to test the customer experience. If you test customer experience, you are likely to find out how customers behave at every step of their journey and what steps they never get to. Therefore, you will optimize stages that need improvement in the right order.

Luna Bell's picture Luna Bell
seven Seven Essentials for DevOps Success

The success of DevOps depends on the team’s ability to have the right mix of human judgment, culture, process, tools, and automation. Here are seven essentials to help you be cautious and prepare for your DevOps journey.

Jagadish Anandhan's picture Jagadish Anandhan
Computer screen showing web optimization audit metrics An Introduction to Web Optimization Testing

When testing websites, most software testers check the functionality and the UI of the page. But webpage optimization is another area that should get consideration. There are a variety of factors, such as relevance and readability, that search engines consider in webpages before assigning a position in search results, and testers can help positively influence this ranking by increasing site speed and removing blockers to usability.

Gimhani Upekshika's picture Gimhani Upekshika

Better Software Magazine Articles

The Evolution of Software Monetization

End-users are demanding anytime, anywhere access to software apps on their devices. These changes are shifting the way software vendors conduct business. Michael Zunke uses the results of industry surveys to show how software products and services should be licensed.

Michael Zunke's picture Michael Zunke
Playing Games to Improve Software

You may not have heard about gamification, but instructional designers are now using game principles to help with retention of learned material in many forms of training. Ross Smith and Rajini Padmanaban believe that developers' UX and app design can benefit from gamification.

Ross Smith's picture Ross Smith Rajini Padmanaban
Incorporating User Experience into Early Agile Cycles

Chris Nodder explores the emerging need to focus on a software app's user experience. It doesn’t have to cost a fortune to perform some basic user experience analysis as long as it is done early and tested throughout a project’s lifecycle.

Chris Nodder's picture Chris Nodder
A Tale of Two Doctors and the Value Stream

Johanna Rothman compares the experience a patient has with doctors to software development. Producing value implies that the customer believes the software you create provides an important benefit by taking into  consideration the way a user works along with an exceptional user experience.

Johanna Rothman's picture Johanna Rothman

Interviews

Melissa Tondi The Pendulum Swing of Testing: An Interview with Melissa Tondi

Melissa Tondi, QA professional services manager at Rainforest, talks about how fast the role of the tester is changing. She describes it as a pendulum, saying when she first started, everything was very user-focused, and now it is all about the technical teams. Melissa explains why it’s important to have a distribution of both technical and user-focused roles, then gives some strategies to find the right balance.

Owen Gotimer's picture Owen Gotimer
Dona Sarkar The Glamour Is Back in Testing: An Interview with Dona Sarkar
Video

In this interview, Dona Sarkar, head of the Windows Insider Program at Microsoft, speaks about how the initiative allows them to get user feedback before final release. She highlights the importance of getting out in the field to understand your users’ experiences and the difficulties they encounter. Dona also discusses the evolution of the testing role, saying she anticipates that in the near future, testers will have their moment.

Jennifer Bonine's picture Jennifer Bonine
Janna Loeffler Testing Challenges in Creating Wearable Technology: An Interview with Janna Loeffler
Video

In this interview, Janna Loeffler, senior manager of experience quality standards at Carnival Corporation, discusses new technology being implemented on Carnival Cruise Lines to facilitate payments and security. She details the testing challenges of implementing wearable devices.

Jennifer Bonine's picture Jennifer Bonine
Finding Microefficiencies in Agile Practices: An Interview with Melissa Tondi

Melissa Tondi discusses retuning your standard agile practices to better engage the project team, enabling them to write code that will pass testing and free testers to assume the role of user advocate.

Jennifer Bonine's picture Jennifer Bonine

Conference Presentations

Agile + DevOps East Agile and DevOps Transformation in the Telecom Industry
Slideshow

The telecom industry changes rapidly, the competition is fierce, and user experience is the utmost priority. In today's world of digitization and data personalization, effective use of agility and DevOps is the key behind ensuring customer satisfaction.

Nilanjana Banerjee
STAREAST By the Reader, for the Reader: The Wall Street Journal’s Secrets to Customer-Centric Experiences
Slideshow

Readers of The Wall Street Journal have seen many stories about companies shutting their doors after years of success.

Sumeet Mandloi
STAREAST Full-Coverage Testing in Small-Business Environments
Slideshow

In small-business environments, testing is often completed in hindsight—or overlooked entirely. 

Chad Jung
STARCANADA 5 Ways to Make Load Testing Work for You
Slideshow

While organizations understand the need for load testing, and many even have the necessary tools to manage it, they still fail to execute it well and “do the job” for end-users. Frustration at a poor user experience is increased by the IT organization's failure to explain...

Israel Rogoza

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