The Pendulum Swing of Testing: An Interview with Melissa Tondi

Melissa Tondi, QA professional services manager at Rainforest, talks about how fast the role of the tester is changing. She describes it as a pendulum, saying when she first started, everything was very user-focused, and now it is all about the technical teams. Melissa explains why it’s important to have a distribution of both technical and user-focused roles, then gives some strategies to find the right balance.