Getting Testers Out of Their Comfort Zone: An Interview with Janna Loeffler

Janna Loeffler, manager of quality engineering at Ultimate Software, discusses the importance of detailing a test strategy, along with the most crucial aspect: communication. She talks about how testers are often not comfortable saying “I don’t know,” and about how they should get out of their comfort zone to ask for help. She also gives insight into strategies people can take to admit they don’t know without fear, and seeking answers and conversations from others in the testing community.