e-Talk Radio: Aguiar, Mauricio, 26 September 2000


Ms. Dekkers and Mr. Aguiar talk about the relevance of the Dilbert comic strip to real life in IT organizations.

TEXT TRANSCRIPT: 26 September 2000
Copyright 2001 Quality Plus Technologies and Carol Dekkers. All rights reserved.

Announcer: Welcome to Quality Plus e-Talk! with Carol Dekkers. This program will focus on the latest in the field of technology. All comments, views, and opinions are those of the host, guests, and callers. Now let's join Carol Dekkers.

Carol: Hello. Welcome to the show. This is September 26. Last week we had Heather Winward, who is a graphologist. That went very, very well. I'm Carol Dekkers. I'm the president of Quality Plus Technologies, which is a management consulting firm specializing in successful implementation of function point analysis, software measurement, and process improvement for the software industry. I'm also the immediate past president of the international function point users' group. I participate in ISO project standards, and have a number of qualifications in terms of professional engineering, certified function point specialist, and certified management consultant. Today I'm privileged to have on my show a guest who is a colleague and friend, who is Mauricio Aguiar, who is a software manager with CAIXA Economica Federal, a leading Brazilian government bank with over 2,000 branches. His extensive experience spans 25 years in software management, application of accelerated learning in IT. He's also the president of the Brazilian function point users' group and serves on a number of different committees. He's a professional engineer, a systems analyst with a master's degree in neurolinguistic programming. He's a member of the Project Management Institute, the American Society for Quality, and the international function point users' group. And I'd like to welcome you to the show, Mauricio.

Mauricio: Hi, Carol.

Carol: Mauricio resides in Rio de Janeiro and is here in the United States to attend a conference on software measurement. And today's topic, we'd like to talk a little bit about why is every IT shop, every information technology department, everything that we ever see seems to be with computers emulates the Dilbert Society. Scott Adams… Actually, I emailed him and asked him if he would be a guest on my show, and Scott Adams must have had too many emails or too many things to do, or probably too many customers on the line, because Scott did not even return my emails. So I have a better guest, actually better than Scott Adams, who is the creator of Dilbert. And one thing that kind of hit me in the overall Dilbert Society… Dilbert being a cartoon strip specializing specifically on information technology and software development and that type of thing… is something I read in The Readers' Digest about a month ago, and that was that email in our society, email is like walking home after a long day at work and finding 30 people in your kitchen. And I know, having talked to Mauricio and sending him emails, he probably feels like that some days. Even in Brazil. Would you agree?

Mauricio: Sure. When you get home, and you get lots of emails, it's like everything's started again. And you feel like you're in a Dilbert world. You just can't stop. They find me here! My God! I want to go back to work! No, I don't! No!

Carol: We're going to talk today a little bit about the Dilbert Society. Why does it seem like every place you go there is a Dilbert Society? And it doesn't matter who you talk to, doesn't matter if it's an engineering type firm, it doesn't matter if it's software based. It seems like all of the characters in the Dilbert comic strip come to life once you walk through


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