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Sanjay Zalavadia

Sanjay Zalavadia
Profile picture for user Chris.wright.zephyr

Member for

12 years 4 months

As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.

Company
Zephyr
Job Function
General Management
Job Title
VP of Client Services
Industry
Computer Software - SaaS
Interests
Agile
DevOps
IT Operations
Leadership
Performance Testing
Quality Assurance
Testing
Country
United States
Profile picture for user Chris.wright.zephyr
Sanjay Zalavadia

As the VP of Client Service for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.

All Articles by Sanjay Zalavadia

All Stories by Sanjay Zalavadia

Test automation Test Automation in the Agile WorldAfter decades of talking about test automation, the agile movement suddenly seems to be taking it seriously. You might be wondering what all the buzz is about. Sanjay Zalavadia talks about why test tooling is suddenly so critical, when teams should think of automating, and how to bring the change so that your team will embrace it.
Quantifying Your Value with Test Metrics Are You Quantifying Your Value with Test Metrics?

On a fairly regular basis, test and QA management have to explain their value and role to their clients. Sanjay Zalavadia writes that in these situations you must choose metrics that provide insight into what you are doing instead of obscuring it. This will help tell your story in a compelling way.