Lisa Bresko is currently manager of business application certification for Infoworks, a Viacom technology service. She leads a small test team that has made a large impact on the way testing is viewed by the business groups they support. The team is responsible for testing of critical business applications on a variety of platforms supporting the dynamic entertainment businesses of MTV Networks, Showtime Networks, and Viacom. With 15 years in the information services industry, Lisa has been in a variety of roles including applications development, database administration, project management, and finally, quality management. Working in a variety of roles and responsibilities within various IS&T organizations has provided her with the basis for the implementation of a series of basic strategies for creating a successful, respected quality management organization. She started her career in quality management as a tester and has progressed into a management role with a very team-oriented approach. Her goal is to foster the team relationship between groups in her organization to produce quality software they can all be proud of.