David Hurwitz
Member for
15 yearsCompany
Serena Software
Job Title
SVP of Worldwide Marketing
Industry
Computer Software - SaaS
Interests
Agile Development
Application Lifecycle Management
Change Management
Configuration Management
Defect or Incident Management
Development
Leadership
Lean Management
Requirements
Country
United States
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| The Top Five Reasons for Orchestrated IT Service ManagementService management systems are IT’s online face to the business. Although employees rely on enterprise applications and personal productivity tools to get their jobs done, they turn to the IT service system for fulfillment when they run into problems. This article defines the top five reasons for choosing orchestrated ITSM systems, then compares and contrasts these systems to the other classes of ITSM systems in use today. |