quality management

Articles

"Wrong Way" road sign To Get Quality Software, Let Them Fail

As an advocate for quality, you look at the product, take into account time, budget, and other business constraints, and recommend fixes to ship a product with the best possible quality. ... And the businesspeople in production don’t want to fix it. How can you communicate bugs and risk to people who don't want to listen? Instead of getting frustrated, you need to frame issues in a meaningful way—and, if you have to, let people fail.

Matthew Heusser's picture Matthew Heusser
Identical bugs under a magnifying glass When Testers Should Consider a Bug a Duplicate

When can a bug report be considered redundant because it is already reported in the bug management system? If you ask the developers, if two bugs are caused by the same mistake in the code, it’s enough to report one of them. But Michael Stahl has good arguments from a tester's perspective about why it's better to err on the side of over-reporting bugs.

Michael Stahl's picture Michael Stahl
Testing code Hybrid Verification: Mixing Formal Methods and Testing

The ability to verify contracts either statically or dynamically, coupled with recent advances in proof technology, has opened up a new and promising approach to verification. Critical code can be proved with formal methods, and less critical code can be verified using traditional testing, with a clear separation at the interfaces between the two.

Ben Brosgol's picture Ben Brosgol
4 steps in a QA process 4 Strategies for a Structured QA Process

Being a software tester is no longer just about finding bugs. It is about continuous improvement, defining a clear test strategy, and going that extra mile to improve quality. Following a consistent, structured approach to QA will help you acquire more knowledge about the product you are testing, ask questions you otherwise may not have thought of, and become a true owner of quality.

Praveena Ramakrishnan's picture Praveena Ramakrishnan

Better Software Magazine Articles

Achieving Continuous Improvement and Innovation in Software

There is tremendous pressure on software development teams to deliver software faster, better, and cheaper. Quality engineering with a focus on innovation is the answer

Michael Sowers's picture Michael Sowers
handstand The Power of Thinking Upside Down

Software developers can become bogged down trying to keep up with agile process and procedures. Get better results by rethinking your approach to balancing focus, agility, management, and testing.

Paul McMahon's picture Paul McMahon
Quality Assurance Is a Process, Not a Department

QA is often considered that lonely department of testers whose job is to find defects before the customer does. It's not always glamorous, but QA deserves to be recognized as a key cog in the testing  machine. To achieve business goals, it is Susan Bradley's view that the QA process needs to be embraced throughout the entire software development lifecycle.

Susan Bradley's picture Susan Bradley
The Danger of Testing "Only" Stories

Finding defects late is a common issue when teams don't consider levels of precision or detail. You must take into account how stories and features fit into the system. In this FAQ column, Janet Gregory tells you how you should remember the big picture—even while testing the small stuff.

Janet Gregory's picture Janet Gregory

Interviews

Amir Rozenberg Implementing Digital Transformation: An Interview with Amir Rozenberg
Video

In this interview, Amir Rozenberg, director of product management at Perfecto Mobile, says the success of a business depends on taking advantage of web apps that improve and simplify the customer experience, addressing options that will yield a successful implementation.

Jennifer Bonine's picture Jennifer Bonine
Sam Kaufman Why Bug Reporting Is More Important than Ever Before: An Interview with Sam Kaufman

In this interview, Sam Kaufman, the founder and CTO of BugReplay, explains why most teams don’t put enough emphasis on bug reporting—even though agile and DevOps have made it even more important than before. He also details where DevOps can improve and where he sees it in five years.

Josiah Renaudin's picture Josiah Renaudin
Annette Ash Motivate and Inspire Software Quality Goals: An Interview with Annette Ash
Video

In this interview, Annette Ash, a coach and trainer with SolutionsIQ, talks about the dirty term in the room: quality metrics. She reveals whether tracking metrics is beneficial, what it accomplishes, and what should be tracked with regards to software quality.

Jennifer Bonine's picture Jennifer Bonine
Effective Software Quality Management The Blueprint for Effective Software Quality Management: An Interview with Neeraj Tripathi

In this interview, Neeraj Tripathi, vice president of Global QA at Infor, goes over the principles of effective software quality management. He explains how to measure customer satisfaction and how active QA involvement eliminates defects early and shifts quality left.

Josiah Renaudin's picture Josiah Renaudin

Conference Presentations

STAREAST Disrupt Your Career and Discover True Quality Engineering
Slideshow

One of the best things Melissa Tondi did for her career was disrupt it. She'll talk about what disruption means, how it can take form, and how it can help build out a team model that is more adaptable to change than ever while still focusing on the traits quality engineering brings to the table within project teams. Even if physically disrupting your career is not an option, in this session you will discuss how you can develop the mindset of a quality engineer and how a career disruption—whether planned or unplanned—can enhance your quality engineering career development. Melissa will take a deep dive into the traits that emphasize quality engineering and show how a highly functioning quality engineering organization operates.

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Melissa Tondi
STARCANADA Ditch Your Bug-Tracking Tool: 3 Solid Tactics to Minimize Bug Counts
Slideshow

A bug-free product release is an ideal that testers, developers, and project managers strive for, but when it comes to the go/no-go decision, the balance is often struck between "good" and "good enough," leaving behind a rotting to-do pile in the bug-tracking tool that is rarely acted upon...

Jerry Penner
BSE Testing Measure Anything: The Quality, Productivity, Predictability, and Engagement Model
Slideshow

Measuring software development is difficult. Measuring the return on investment (ROI) of complex initiatives (such as adopting agile) is even more difficult. One department at IBM struggled to reduce a list of 150 metrics down to a top twenty to use in consulting engagements. Through the...

Anthony Crain
STARCANADA Testing Implementing a Test Dashboard to Boost Quality
Slideshow

You are responsible for addressing quality problems that are plaguing your product and having an adverse impact on the business. Have you been challenged to provide a simple mechanism for quantifying and tracking key performance indicators selected by your organization. The ultimate goal...

Scott Acker

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