business analysis

Articles

Desktop with CRM software dashboards Lessons Learned in Testing CRM Software

CRM systems manage a company’s business relationships, including customers’ data, information, and interactions, so there’s a lot that can—and should—be tested. Viktar Sachuk talks about his experience in testing CRMs to provide some tips for dealing with the trickiest parts of CRM testing, specifically focusing on some preparatory measures, functional testing, integration testing, and test automation.

Viktar Sachuk
Passing the baton Testing during Transition: Test Criteria for Outsourced Software

In the world of IT outsourcing, it is not uncommon for a company to have its applications and infrastructure developed or maintained by others. As vendors compete for this business, a common trial is testing the transition activity as a whole. How would you design acceptance criteria of a transition trial so that it is testable and clearly communicated?

Jesper Ottosen
mobile phone Weighing the Costs and Benefits of Mobile Test Automation

Today’s market is teeming with attractive options for automating your mobile testing—each with a price tag. You may perceive mobile automation solutions as too expensive, but before you dismiss test automation as a viable solution for your business, let’s break down the benefits, options, and costs of automating your mobile QA process.

Michael W Cooper
Disaster Plan key on keyboard The Apocalypse Plan: What to Consider before Things Go Wrong

Undoubtedly, your organization has disaster plans in place for recoverable situations. But what about for going out of business? Thinking about your obligations to clients, users, customers, and partners before the worst happens can make the transition easier for everyone. Here are some people and things you should incorporate into your apocalypse plan.

Brian Noggle

Better Software Magazine Articles

Six Ways to Use Business Analyst Superpowers in Agile

There are those agilists who believe there is no place for a business analyst on their team. Joy Beatty and James Hulgan, both experienced agile consultants, refute this belief and explain how business  analysts can enhance the effectiveness of most any agile team.

Joy Beatty James Hulgan
Painful Lessons I Learned from Bootstrapping a Startup

If you are considering leaving the nest to self-fund your own endeavor, you may want to read about Mike Botsko's experience creating a cloud-based, bug-tracking app called Snowy Evening. What started out as a lot of fun quickly turned into a tough journey. Don't worry—it has a happy ending!

Mike Botsko
How Can You Get More Effective with DevOps?

By emphasizing better communication and collaboration between software development and IT, this article explores ways to establish trust by focusing on customer value. For example, Manoj Khanna suggests continuous integration and validation as techniques that helps build that trust.

Manoj Khanna
Moving Beyond the Backlog: The Four Quadrants of Product Ownership

What do you consider the role of product owner in an agile development project to be? Bob presents a compelling perspective that a product owner has four distinct critical roles that can prove impactful to a team's success.

Bob Galen

Interviews

Adam Auerbach Shifting Left on Your Journey to Continuous Testing: An Interview with Adam Auerbach
Video

In this interview, Adam Auerbach, the senior director of technology for advanced testing and release services for Capital One Financial Corporation, shares his company's experience implementing continuous testing and describes its core principles.

Jennifer Bonine
Jason Arbon The Role of Artificial Intelligence in Testing: An Interview with Jason Arbon

In this interview, Appdiff’s Jason Arbon explains what the rise of artificial intelligence means for the world of testing. He covers how manual testers can work with AI, the role of automation, and the type of companies that testers can now start.

Josiah Renaudin
Michael Harris disusses his value visualization framework The "Show Me the Money" Approach to Software Development: An Interview with Michael Harris
Podcast

In this interview, Michael Harris, the president and CEO of David Consulting Group, explains his five-step Value Visualization Framework. He discusses how he came up with the idea, how it can help your team right now, and its similarities to the agile methodology.

Josiah Renaudin
Rob Sabourin discusses Usability Testing for Mobile and Web Technologies STAREAST 2015 Interview with Rob Sabourin on Exploring Usability Testing for Mobile and Web Technologies
Video

In this interview, Rob Sabourin talks about his STAREAST presentations. These cover how to elicit effective usability requirements with storyboarding and task analysis, and how to blend the requirements, design, and test cycles into a tight feedback loop.

Jennifer Bonine

Conference Presentations

Collocated West Logo Great Business Analysts “Think Like a Freak”
Slideshow

In today's competitive market, employers increasingly depend on business analysts to act as change agents. This puts BAs in the powerful position of influencers—providing the analysis and evidence needed to support an organization’s strategic direction and decision-making. In their book...

Faye Thompson
The Business Analyst’s Critical Role in Agile Projects
Slideshow

Are you a business analyst, wondering how you fit into agile projects? Are you a ScrumMaster who wants to work with business analysts for a stronger project team? Are you a product owner who needs to supercharge your product backlog? Mark Layton introduces you to the critical role of the...

Mark Layton, Platinum Edge, Inc.
STARCANADA 2013: Quantifying the Value of Static Analysis
Slideshow

During the past ten years, static analysis tools have become a vital part of software development for many organizations. However, the question arises, “Can we quantify the benefits of static analysis?” William Oliver presents the results of a Lawrence Livermore National Laboratory study...

William Oliver, Lawrence Livermore National Laboratory
The Right Question for the Right Requirements
Slideshow

How often have you gone down the road of developing software almost to completion only to discover new requirements that require significant design and coding changes at the last minute? Requirements analysis is not just writing down what customers say they want. It's about digging down and discovering what they need. Without real analysis, our requirements often end up as poorly defined lists, anemic mock-ups, and incomplete or inconsistent models. Jack Jones spotlights one simple technique to discover these needs: Ask "why?" When the customer states a requirement, ask "why?" to delve down a level to discover their real problem, need, or opportunity. You may find you need to repeat "why?" a number of times. Join Jack to explore the very real consequences of not comprehending customer needs early in the process, and practice better communications techniques to avoid unnecessary requirements and scope changes.

Jack Jones, KMI

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