I have a colleague whom I used to view as a loudmouth. He was intelligent, articulate and full of life, but also highly arrogant and opinionated. And he always shouted, hurtling his voice across the room.
One evening, several of us were just heading out for dinner when he appeared. I tried to send him go-away vibes, but he wasn't in receive mode, and when one of the others invited him to join us, he eagerly (and loudly) accepted.
As soon as we were seated, Mr. Loud-Mouth began pontificating. I became annoyed; so did some of the others in the group (faces speak volumes). Even worse, the couple at the next table kept staring at him, visibly irritated. Being serenaded by the yappings from the loudmouth at the next table was apparently not their idea of a romantic dinner for two.
Shhhh!
I wanted to tell him to pipe down, but I didn't quite know what to say. Finally, one of my tablemates did what I lacked the nerve to do. Very gently and tactfully, he told Mr. Loud-Mouth that his voice was a little too loud, and asked if he could speak more softly so as not to disturb the people at nearby tables.
I was unprepared for Mr. Loud-Mouth's response: "Thank you for telling me," he said. "I have a hearing problem and can't tell how loud my own voice is, so I sometimes shout without meaning to." And then, looking at all of us, he added, "If I start speaking too loudly again, just let me know."
During dinner, I notice that Mr. Soft-Mouth no longer seemed arrogant or overly self-assured. He still expressed strong opinions, but for the first time, I actually found him interesting to listen to. He wasn't such a bad chap, really.
Loudmouth Lessons
This experience helped me appreciate several things:
- Sometimes, when people act in a certain way (a certain negative way, that is), they're not doing it to be difficult or offensive. The explanation is much simpler: They're unaware of how their behavior is affecting others, and they'd prefer to be set straight. If no one gives them feedback about their behavior, why should we expect them to change it?
- This guy's shouting and spouting had caused me to discount everything he said. I was amazed by how a single aspect of his behavior had led me to heap an overload of negative attributes on him. I wondered how many other times I've judged people unfairly based on a single trait.
- Tactfully and gently asking someone to discontinue a troubling behavior is sometimes easier than it seems. And when you do, the people at the next table are very grateful.
Lets Hang!