Further Thoughts on Boutique Testing


Between cloud computing, crowd-sourced testing, and even the recent claim that "test is dead," what's a boutique tester to do? Matthew Heusser offers his thoughts.

Three years ago, back when I had one of those day job things, I published a paper called " The Boutique Tester ." Since that time, I've gone independent, sold testing and training services, had a chance to test the business model, met a bunch of people who were also trying it out, and watched the world change. Between cloud computing, crowd-sourced testing, and the recent claim that "test is dead," I daresay the freelance software landscape looks different than it did three years ago.

If you want to become a boutique tester, or if you're thinking about collaborating with one, I have a few suggestions.

Any New, Disruptive Service Has Sales Challenges

The Boutique Model requires a fair bit of speed; your contract will be a short one, where you are air-dropped into a project and take off. If the paperwork takes a few weeks to process and the contract then needs approval from HR, legal, and a vice president, then the software may have already shipped by the time the contract is approved! This can make working with large companies difficult. In addition, those large companies tend to want employees on long contracts for forty hours a week, and they prefer to deal with institutions, not individuals. You can see how selling boutique testing services might be harder than it seems.

Large companies do have one advantage: They have budget, while startup and small companies might not. Yet, the small company has a lot of other benefits, like the ability to make quick decisions and the kinds of development practices to which a boutique tester can add the most value. Several of my colleagues have managed to carve out a niche by testing a few hours here and there for multiple startups at the same time, but I’ve found that medium-sized companies are the easiest to get into. By “medium-sized,” I am not talking about number of people but rather the company’s mentality. A medium-sized organization is successful enough to have budget but small enough to make decisions quickly. Like large organizations, medium organizations tend to want extended contracts for forty hours a week, which makes losing a single customer kind of a big deal—the sort of risk the Boutique Model is designed to avoid.

It’s not business nirvana, but I've been independent for nine months now and am looking to stay that way.

Everyone Wants Test Automation

Ten years after James Bach published "Test Automation Snake Oil," I continue to get calls from companies that want me to come in for a three-month project to fix a broken test automation framework. Why is it broken? Some contractor came in for a three-month contract, wrote a bunch of stuff, then left. The company hit a crunch time, modified the GUI, and now the test automation is a big mess on the floor.
In a year, is this company going to call someone else to fix the code that I wrote?

The potential client often says that the great Matthew Heusser “really gets this stuff” and can design a “maintainable framework.” That's flattering and all, yet I can't help but notice that the system forces are exactly the same for me as they were for the previous contractor. Nothing has changed. I do think I have something to offer these companies, but I'm not excited about answering that specific call or tricking them by coming in to do something other than what they’re asking. So far, I have always had a better opportunity to pursue.

Don't get me wrong. All the teams I've been working with automate some

User Comments

1 comment
Ajay Balamurugadas's picture
Ajay Balamurugadas

Hi Matt,

Thanks for this article. I liked this article for two reasons:

Your experience speaks in most of the sentences. It was like listening to the open lecture by James.

It is a good continuation of your first article on 'The Boutique Tester'. Not only you pointed the benefits, you also highlighted where one could go wrong.

I am sure that this article will be very helpful to many testers out there.


Ajay Balamurugadas

February 14, 2012 - 2:42pm

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