Wayne Goldstein
Member for
13 years 8 monthsWayne Goldstein is the CEO of GMS Live Expert, a hosted-help desk dedicated to the MSP reseller channel. His team of 100 percent North American help-desk, NOC technicians, work to help their MSP partners scale their businesses.
Wayne Goldstein is the CEO of GMS Live Expert, a hosted-help desk dedicated to the MSP reseller channel. His team of 100 percent North American help-desk, NOC technicians, work to help their MSP partners scale their businesses.
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| Continuous Process Improvement: From Help Desk to Fix ReleaseListening to your customers is absolutely mandatory to ensure their satisfaction and making sure they know you listened to them is just as important. Wayne Goldstein takes a look at how simply resolving an issue a customer brings up isn't always enough. Take a look with him at continuous process improvement from the help desk to releasing the software update to fix a problem. |