Software Quality Improvement in Financial Services after the Merger

This paper provides senior IT managers and executives in financial organizations with insights into implementing quality and best practice initiatives, particularly when coping with the aftermath of mergers or acquisitions. It will help managers and executives to: understand some common issues created when IT-dependent organizations merge; effectively assess the role of large-scale quality and benchmarking initiatives, such as Six Sigma, TQM, and CMM in the changing organization; and consider some simple ways of implementing quality initiatives at a pragmatic level, which may provide a faster return on investment.