With over 77% of customer interactions occurring over the phone and 57% of customers surveyed choosing the phone as their preferred method of interaction with the contact center, pre-deployment testing of the contact center voice environment can result in both time and money savings, an improved customer experience, increased revenues, and expanded market share.
To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.
This white paper provides actionable information to ensure you achieve your testing goals.
Read this white paper to discover:
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