10 Tips for Developing a Powerful End-to-End Contact Center Testing Plan Provided by Empirix

With over 77% of customer interactions occurring over the phone and 57% of customers surveyed choosing the phone as their preferred method of interaction with the contact center, pre-deployment testing of the contact center voice environment can result in both time and money savings, an improved customer experience, increased revenues, and expanded market share.

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.

This white paper provides actionable information to ensure you achieve your testing goals.

Read this white paper to discover:

  • Detailed guidelines for developing your contact center testing plan
  • Step-by-step instructions for building an effective test case for management
  • Advice for developing a long-term strategy for ongoing change management and active/passive monitoring of your voice network and applications

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