I have 14 years of experience as Tech Support specialist working with Software Company. Would like to change gears and learn QA testing and become QA Tester specialist. Please let me know what should i start with and what would be the best approach to start learning to be a QA - tester specialist?
With 14 years of support experience, I don't imagine you would have too hard a time making a lateral move within your company (if they are into that) or moving into another organization as a tester. Support and testing have A LOT in common, many good testers have origins in support.
Something you might want to fucos on is the skill set that you currently have that are useful for testers. Stuff like isolating bugs based on sparse information, working with developers to resolve issues for customers, and reporting skills. You may already have the makings of a tester, hightlight those qualities so people can see them.
First of all, I'd advise you to go work for another company!
I assume your company has QA testers. And I assume that you've applied multiple times to be one of those testers and been turned down. Can I also assume you don't have a computer science degree and you've been told that's holding you back?
If you're a support tech for a software company and you've spent 14 years helping your customers with problems they've had while using your software product and the hiring managers don't think that experience qualifies you to test that product, there's something wrong with either the internal training and development structure of the company or the people doing the hiring.
Start applying for QA jobs at other companies. Go somewhere else that appreciates your knowledge and experience.
There are some very good testers out there who don't have computer science degrees. Some don't have a college degree at all. There are also a lot of great organizations out there that understand that curiosity and a love of learning are the most important qualities for being a good tester. I am sure one of them will be happy to hire you as a QA tester.
At first you should decide what kind of testing you are interested in. Some mobile testing companies, such as Ubertesters, give an opportunity to become a tester even with an entry level of testing skills. Have a look: http://ubertesters.com/become-tester/
Many people aspire to get a break in IT through testing, it is a very good career indeed. I would recommend you to start with manual testing. In order to do so you may need to go through a manual testing IT course which will teach you about blackbox testing principles, functional testing, regression, integration, system testing. If you have IT background that will be a big plus but not mandatory.
Also registor with some good forums and QA communities. Buy a good software testing book and read at your pace. you will surely hit success in a few months.
Good luck !
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