If you have a critical thinking ability and are quick with learning new skills, you can begin learning a new skill at any given point in time. And since you are associated with tech support, you must likely have a good knowledge of some language like Java or C#.
Based on that knowledge and little assistance from your QA team or your acquaintances from a QA background, you could easily begin your journey as a tester. Besides, I would suggest you continue with your current job role while opting out for some sessions at your organization or maybe getting a course online where you can learn the basics of QA testing, right from manual testing to work on automation tools.
Justin,
thank you very much for your response. I have experience of manual testing but i am willing to learn the testing automation , that is what I am looking for. Is there any specific software’s I need to take a look at in order to start gain traction with automation testing? Any particular web sites I can visit in order to learn what is the most popular – common software is being used for testing purposes…
Deeply appreciate your help.
Sincerely
Alex