Paul Tsuda is a Staff Software QA Analyst at DST Innovis, a company that develops subscriber management and billing software for the cable TV industry. He has worked at DST Innovis (formerly CableData) for thirteen years, eleven of those as a QA Analyst. He does application testing and is a subject-matter expert in the field of subscriber management for the telecommunications industry. Paul worked four years in development QA, and the last seven years in QA with the maintenance department. Paul can be reached at [email protected].