User Experience Testing—with the Pilots at 18,000 Feet

[presentation]
by
Lisa denDekker-Redemann
Summary: 

All testers have users with unique needs. Are these needs included in your requirements? Lisa denDekker-Redemann says that was not always the case at UPS. Were we testing the mobile systems that our crew members use like we should? Sometimes to get it right, we have to go out into the...

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