Usability and Risk Management in a Multi-Developer Context

Marilyn Valentino, EPRI

Driving usability improvement in an organization with more than 100 different software suppliers presents specific Quality Assurance challenges. This presentation describes the steps taken by one organization to meet this challenge. Learn how this approach resulted in a one hundred percent increase in customer satisfaction, a reduction in customer-reported usability problems, and order-of-magnitude reductions in testing time and cost.

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