A Solid Foundation for Quality Improvement

Jason Bryant, Schlumberger Information Solutions

Many managers look to formal techniques-requirements reviews, code inspection, and testing-to improve the quality of their software. While these techniques are valuable, they only evaluate the state of quality rather than improve it. The key is to create quality software in the first place. This can only be achieved by a change in management style. Jason Bryant proposes a set of simple and effective principles you can employ to produce high quality software. First, you must foster a culture where people are given the freedom, time, and resources to do the job correctly the first time. By embracing user centered and incremental development practices, you will go a long way toward ensuring accurate and timely software delivery. Focus on training your staff to become masters of their craft and invest equally in architecture, new features, and maintenance. Develop a shared definition of quality that includes meeting the users’ needs and providing them with an enjoyable product experience. Quality–it's not about catching it, it's about creating it!

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