Quality Interactions: Bulding Effective Working Relationships

Esther Derby, Esther Derby Associates Inc

As software professionals, we all care about quality. We focus our efforts on building quality into the code and testing to assess quality and find errors before our customers do. However, there is an important element of quality that comes before all that and is critical to delivering reliable software: quality working relationships and quality interactions. Esther Derby covers pragmatic strategies for building, strengthening, and maintaining working relationships with all stakeholders-managers, customers, team members, and peers. The first step is to build a foundation of trust and respect. Then, we must focus on interests rather than positions and seek joint solutions to problems. We should use the richest communication channel available for our interactions and make a generous interpretation of others’ actions. Esther provokes you to honestly evaluate how you and others in your team interact today and how you can truly have quality interactions every day.

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