The Power of an Individual Tester: The HealthCare.gov Experience

[presentation]
by
Ben Simo, eBay, Inc.
Summary: 

Like millions of other Americans, Ben Simo visited HealthCare.gov in search of health insurance and found a frustratingly buggy website that was failing to fulfill its purpose―to educate people on the new health insurance law and help them purchase health insurance. After failing to create...

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