Mindless Process Improvement--Just Say NO!
The most common approach for process improvement is to document all processes. This process-centric approach can work, but it has a high risk of failure. Neil Potter and Mary Sakry discuss an approach to scoping an improvement program based on problems and goals of the organization. Learn how to use this approach to make sifnificant progress on real issues and on the process improvement model or standard you are trying to achieve.