The Devil's in the Details: IT Benchmarking--Aligning Outsourcing Expectations and Managing Risks

[presentation]
by
Michael Mah, QSM Associates, Inc.
Summary: 

Gathering IT intelligence data is critical to deciding what and when to outsource, and how to structure service levels to create a winning deal for both sides. Based on IT benchmark trends observed from a modern database of 5,000+ completed projects gathered worldwide, learn how to identify proposals that satisfactorily address application development and maintenance productivity from a multi-dimensional perspective. Discover the weaknesses and strengths of various practices, and explore productivity case studies that demonstrate successful IT benchmarking frameworks.

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