Customer Focused Business Metrics throughout the SDLC

Steve Wrenn, Liberty Mutual Insurance Information Systems

Focusing on the customer throughout the software development lifecycle (SDLC) is difficult to do. Teams often can become mired in technical problems, internal resource limitations, or other issues. Following the customer mantra of "Faster! Better! Cheaper!" Steve Wrenn offers measurement and process techniques that he has used to deliver projects on time, on budget, and, most importantly, meeting customers needs. By focusing on the development cycle from the outside in, his organization provides business-based metrics dashboards to monitor and adjust the project plan throughout the development project. Find out how their performance dashboard helps the team and the customer stay on course and drive directly to the targeted results. Discover an approach to determine what customers really want and match product development to customer expectations.

  • Exceed customer and delivery expectations with business focused measures
  • Maximize and balance the triple constraints of scope, schedule, and budget
  • Negotiate with customers for successful scope delivery

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