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Help keyboard button Overcoming Cognitive Friction to Engineer Better Software

The problems customers face are difficult to anticipate while developing software. However, looking at support issues can give a clearer idea about how to look for defects in the future. Sometimes users don’t know how to find certain information; other times, software doesn’t work as expected. In both cases, cognitive friction is at play.

Nilanjan Bhattacharya's picture Nilanjan Bhattacharya

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