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Tame Your Monster and Make Better Decisions When you go into a meeting, lead a project, or have to ask management for something, remember that body language, tone of voice, and facial expression are part of the package. The techniques and words are just the tip of the iceberg; under the water are motivations, fear, and anger. If you're feeling anxious or uncertain, wait until you have good energy to make a decision.
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Semantics and the Risk of Labels in Software Testing All industries have their own jargon practitioners use to communicate. Software testing surely has terminology most testers are familiar with and use to label artifacts frequently involved in their work. The problem becomes when testers hold too tightly to these labels, forgetting that the things they signify are what truly matters. It's important to remain flexible.
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Overcoming Cognitive Friction to Engineer Better Software The problems customers face are difficult to anticipate while developing software. However, looking at support issues can give a clearer idea about how to look for defects in the future. Sometimes users don’t know how to find certain information; other times, software doesn’t work as expected. In both cases, cognitive friction is at play.
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