When you go into a meeting, lead a project, or have to ask management for something, remember that body language, tone of voice, and facial expression are part of the package. The techniques and words are just the tip of the iceberg; under the water are motivations, fear, and anger. If you're feeling anxious or uncertain, wait until you have good energy to make a decision.
All industries have their own jargon practitioners use to communicate. Software testing surely has terminology most testers are familiar with and use to label artifacts frequently involved in their work. The problem becomes when testers hold too tightly to these labels, forgetting that the things they signify are what truly matters. It's important to remain flexible.
The problems customers face are difficult to anticipate while developing software. However, looking at support issues can give a clearer idea about how to look for defects in the future. Sometimes users don’t know how to find certain information; other times, software doesn’t work as expected. In both cases, cognitive friction is at play.
Software developer Laurent Bossavit delivered the second keynote presentation, about why we need to think more critically about software development. He began his presentation by saying his intention was to make you question what you know—or what you think you know.
In this interview, Francie Van Wirkus, a certified professional coach in the insurance and financial services industry, explains how you can become a more mindful tester. She guides your discovery of how mindfulness provides calm and clarity in the face of great change.