Dealing with difficult people should not be a skill that only some possess. There are difficult people in almost any project or office, and your inability to work with them could hold back the entire team. Taking the time to learn exactly why someone is difficult could be the solution.
Yogi Berra famously said, “You can observe a lot just by watching.” In this article, Payson shares some of what he’s learned about leadership just by listening. Learn how transparency and iterative improvement can maximize the results of great leadership.
When giving instructions to a group or team, you may be able to gauge just how well you gave the directions by observing just how many people followed them. What might at first look like disobedience or poor listening skills could actually be the way you spoke, or your habit of speaking.