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Are You Ever Blind to the Obvious? Sometimes we get so set in our ways that we fail to notice an easier way to do things, simply because it's not the way we typically solve a problem. By allowing ourselves to use different parts of our brain to accomplish even simple tasks, we won't continue to limit our growth. |
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What I Said vs What They Heard When giving instructions to a group or team, you may be able to gauge just how well you gave the directions by observing just how many people followed them. What might at first look like disobedience or poor listening skills could actually be the way you spoke, or your habit of speaking. |
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Black Holes: Keep Your Customers Updated Giving your customers regular updates, even if only to say that there aren't any updates, is often better than leaving them in the dark. Leaving questions unanswered is sure to exacerbate any minor problems that currently exist. Give your customers more respect than that. |
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A Great Workshop Ice Breaker A great icebreaker doesn't have to be complex. Simply allowing your audience to introduce themselves, or get to know each other a little better, helps to interject a little humor and fun into your presentation. |
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Verbal Clutter and Inverted Rectangles All too often, important emails go unread, or read but not understood. There actually is an art, an easy accomplishable art, to composing an email that people will read, understand, and follow. Use these simple tips to get your message across in the email wasteland. |
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When Is a Response Not a Response? Properly understanding service agreements whether you're the customer or the provider is key to a successful business transaction where both parties are satisfied. The terminology that lies within them is often ambiguous and can easily lead to dissatisfaction. Make sure everyone is on the same page. |
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Start Late, and Other Tips for Miserable Meetings Leading unsuccessful meetings is unfortunately not that difficult. By doing any of the things listed in this piece is a sure fire way to leave your meeting's attendees scratching their heads, and begging for mercy. Avoid this caustic list and take your meetings to a new level. |
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How to Make People Feel (Un)Welcome The age-old expression "you never get a second chance to make a first impression" is still true to this day. So often the way we greet people, or fail to greet them, sets an irreversible path of leaving others feel completely unwelcome, even if that wasn't the intention. |
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Dealing with Troublesome People Have you ever had to contend with a demanding developer? A testy tester? A cantankerous customer? Why oh why do people act that way? Rather than wondering why they act that way, it can be helpful to consider the circumstances that might account for their behavior. |
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Thoughts from Mid-Project My team is in the middle of one of the hardest projects—we call them "themes"—we’ve ever tackled. We’re a high-functioning agile team that has helped our company grow and succeed over several years now—we “went agile” in 2003. Here’s one thing I know for sure: No matter how many problems you solve, new challenges will pop up. |
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