feedback

Articles

Building a Team Through Feedback

The ability to give honest, effective feedback to someone is important. Equally important is the ability to hear and understand that feedback. Learn how to use good feedback to build a stronger team.

Continuous Process Improvement: From Help Desk to Fix Release

Listening to your customers is absolutely mandatory to ensure their satisfaction and making sure they know you listened to them is just as important. Wayne Goldstein takes a look at how simply resolving an issue a customer brings up isn't always enough. Take a look with him at continuous process improvement from the help desk to releasing the software update to fix a problem.

Wayne Goldstein
Management Myth #4: I Don't Need One-on-Ones

One-on-ones aren’t for status reports. They aren’t just for knowing all the projects. They are for feedback and coaching, and meta-feedback and meta-coaching, and for fine-tuning the organization. If you are a manager and you aren’t using one-on-ones, you are not using the most important management tool you have.

Johanna Rothman's picture Johanna Rothman

StickyMinds is a TechWell community.

Through conferences, training, consulting, and online resources, TechWell helps you develop and deliver great software every day.