usability

Articles

Computer screen showing web optimization audit metrics An Introduction to Web Optimization Testing

When testing websites, most software testers check the functionality and the UI of the page. But webpage optimization is another area that should get consideration. There are a variety of factors, such as relevance and readability, that search engines consider in webpages before assigning a position in search results, and testers can help positively influence this ranking by increasing site speed and removing blockers to usability.

Gimhani Upekshika's picture Gimhani Upekshika
Person using a mobile app on their phone, photo by Erik Lucatero Evolve Your Mobile Usability Testing Methods

Today’s mobile behaviors and expectations have radically changed, a result of the continuous evolution of mobile technology and the myriad new ways users can now interact with mobile. Because of this advancement in technology and user behavior, testing organizations must also advance their mobile testing solutions to ensure they continue to deliver the most intuitive, up-to-date experience possible.

James Hoshor's picture James Hoshor
Puzzle pieces being put together to spell "Usability" Testing to the Usability Standards Our Customers Expect

Allowing minor defects to be included in releases impacts our customers’ perspective on software professionalism. We’ll never catch every weird, obscure bug, but there are some design elements where they tend to lurk. By focusing our testing efforts on these areas—or at least not neglecting them—we can catch more issues before our customers do.

Nels Hoenig's picture Nels Hoenig
Keyboard buttons depicting accessibility concerns Accessibility Testing 101: Getting Started and Catching Up

As with any other quality attribute, it is ideal for accessibility to be incorporated in the early stages of design and engineering. But organizations that didn’t initially take accessibility into account can still address it now—it’s better late than never. Here are the main attributes you should consider from the design, development, and testing angles, whether you're building accessibility in from the beginning or adding it now.

Rajini  Padmanaban's picture Rajini Padmanaban
User analytics Focus Your Testing by Understanding How Customers Use Your Product

If you're uncertain about where to focus your testing or what kind of testing you should be doing, look at what your users are telling you. Understanding the analytics of how your customers use your application can help you improve your test efforts. This article explores instances of how this data can inform user interface automation, compatibility testing, and web services tests.

John Ruberto's picture John Ruberto
mobile apps Testing Usability for Mobile Applications

Mobile usability goes a long way in enhancing end-user app acceptance. But usability starts with the user, and users differ in terms of knowledge, interests, goals, and so on. This article discusses some core usability characteristics that matter to customers, and how test engineers can understand and achieve them.

Mukesh Sharma's picture Mukesh Sharma
Flow chart algorithm The User and the Algorithm

When testing, it's easy to call problems with how you'd use the software out of scope, dismissing them as "-ities," like usability, scalability, or security. Some test teams explicitly carve off all these concerns and say they are only dealing with functional testing. Yet the questions raised by this sort of thinking can lead directly to high value for customers.

Matthew Heusser's picture Matthew Heusser
Ubertesters logo One Experience with Ubertesters, a Mobile Test Management Platform

Many companies creating mobile apps struggle to find the time to test on a variety of devices, organize bug reports, and resolve issues efficiently. Andrew White’s organization tried Ubertesters, a platform that provides a team of mobile testers and a set of features for feedback. This is his account of how it affected their test process.

Andrew White's picture Andrew White
Help keyboard button Overcoming Cognitive Friction to Engineer Better Software

The problems customers face are difficult to anticipate while developing software. However, looking at support issues can give a clearer idea about how to look for defects in the future. Sometimes users don’t know how to find certain information; other times, software doesn’t work as expected. In both cases, cognitive friction is at play.

Nilanjan Bhattacharya's picture Nilanjan Bhattacharya
Happy user: Good user experience Usability and User Experience: A Usable Explanation

"User experience" and "usability" are often used synonymously, but they are actually different concepts. This article examines both terms and explains the components of each, investigating what contributes to a "good user experience," the different ways that can be judged, and how designers can attempt to achieve it.

Oleksandr Berchenko 's picture Oleksandr Berchenko

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