defect tracking

With Rackspace announcing that its hosting services are now operating on OpenStack, the IT hosting company seems poised to compete with the big boys of the cloud.

In this second part of a two-part series, Mario Moreira explores the back-end disciplines of a lifecycle that establishes an ALM framework centering on customer value. If your organization has adopted agile and you are looking at building your ALM framework, consider an infrastructure and tooling that will help you establish and build customer value throughout the lifecycle.

Software development teams and software testing teams have numerous defect-management tool choices to help support their software defect efforts. But, selecting and utilizing an effective tool is really only part of an overall defect-management system.

When Ipsita Chatterjee started testing about a decade ago, her test manager and mentor told her, "A good tester is not one who finds the most defects, but one who closes the most defects." After years of developing her testing and test management skills, she couldn't agree more. She now asks herself, how can a tester close more defects? Her answer: by using a fine combination of product and technical knowledge, intuition, and personal skills. With that in mind, this article focuses on the definition of defect advocacy; why, when, and how to approach it; and a few ways of achieving it to an optimum level, which should help you release quality software applications.