Millions of dollars are wasted and many managers' jobs are put on the line when computer systems do not live up to their expected performance, or fail outright. Concentrating on management skills and the tools needed for analysis and control, this book helps managers learn from others' mistakes to help prevent failure in their own companies. It contains case studies from different companies and industries, including: American Airlines, the IRS, the Bank of America MasterNet, the Denver Airport, the Stock Exchange, and many more.