If you are considering ISO 9000 certification, and all of the quality improvements and business expansion it can mean, this book will explain exactly what you need to know. It will help you understand ISO 9000 fundamentals, learn about the steps you will need to take, and evaluate whether ISO 9000 certification is the best move for your organization.

Written by experts at Information Quality Systems who specialize in helping organizations attain ISO 9000 certification, the book provides a succinct description of each element of the 1994 standard. Elements include design control, purchasing, inspection, handling and storage, and servicing.

The text offers advice on implementing and documenting quality measures. It includes an overview of the certification process itself. Special sections on strategic planning and preparing your site for the certification audit will help you avoid potential pitfalls.