The premise of this book is simple: your customers are the best judge of software quality; therefore, your customers must be an integral part of your QA program. The author proposes that you: learn how to design a QA program that builds on your customers' expectations; understand how to select the right metrics, test methods, types and tools; and develop a QA program, considering the appropriate role of formal evaluation programs such as ISO 9000 and SEI CMM.