User-Driven Design

[magazine]
Incorporating users into the requirements and design phase
Volume-Issue: 
1999-01
Article Summary: 

It doesn't matter when you deliver, if you build the wrong product. Development entails inferences and assumptions about the user, which are supposed to guide the build-process. However, even if development successfully matches the inferences and assumptions about the user, if those criteria don't match the Real User, the product fails. This article talks about how to incorporate the user into the requirements and design phase.